The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
CV Engraving is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CV Engraving may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- Name and payment details [although payment is secured through Etsy and CV Engraving have no involvement in the transaction]
- Contact information including email address
- Demographic information such as postcode, preferences and interests
WHAT WE DO WITH THE INFORMATION THAT WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order
- To provide your delivery information to our couriers - in order to make delivery
- For internal record keeping
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
The contact details are:
The Data Protection Officer
22 Brookside Business Park
Telephone: 01785 761006
Please ensure that you provide all the personalisation at the time of placing your order.
Some of our processes do not allow us to add special accents. Please check with us first if you are requiring any special characters.
Please leave your engraving message in the 'Notes to Seller' section when you purchase the item during the checkout process.
It's not an issue If you miss this option, simply send us a message and we will add your details to the your order.
We will always consider wholesale orders.
Please message us with
- the product type
- the details required engraving or printing on it
- required timescale
UK ORDERS - STANDARD DELIVERY
- Small lightweight, slim letters that shall fit through a standard letterbox are shipped with -Royal Mail on a 1st class service
- Larger parcels are shipped with Royal Mail on a 2nd class tracked service.
UPGRADE TO A FASTER DELIVERY
- Tracked and signed for with Parcelforce for a 24-48 hour delivery.
So as to ensure end to end tracking for your order, we work with:
Parcelforce Worldwide for orders to
** REPUBLIC OF IRELAND ** FRANCE ** GERMANY ** NETHERLANDS.
Taking on average between 2-3 working days [and sometimes sooner!]
DHL for orders to
** USA ** AUSTRALIA ** CANADA
Taking on average between 3-7 working days [again, sometimes sooner!]
[Please note that the times quoted above do not include the time required to personalise your order].
We take great pride in the quality of our workmanship. Mistakes are extremely rare, but we give assurance that we shall rectify an issue that is our error.